After a thorough examination of the actual milk powder and packaging submitted by our consumer, experts from our Quality Assurance team confirm that the S26 Gold One product in question is authentic. Packaging or the carton box contains all stringent security features we have put in place.
The level of foaming, color, odor and texture of our products vary from product to product and batch to batch depending on a number of factors such as raw materials, manufacturing and storage conditions among others. Printing and color of the packaging also vary due to the different suppliers we have.
At Wyeth Nutrition, we work hard to provide our consumers only safe and premium quality products at all times. It is for this reason that we take product quality and consumer safety with utmost importance. We thank our consumer and those who have reached out to us for giving us the chance to clarify the matter.
For questions or feedback about our products and services, please talk to us us through Wyeth Nutrition Careline 24/7 at 819-9384 (Metro Manila), 1-800-10-884-2222 (provincial toll free) or email us at WPI.Careline@wyethnutrition.com. Our specialists will be glad to attend to your concerns 24 hours a day, 7 days a week in accordance with Executive Order No. 51 and its Revised Implementing Rules and Regulations.