September 09, 2021 12:00 pm Nourish healthier tomorrows for your child with Wyeth Nutrition. Every purchase of participating products for children aged 3+ earns exciting rewards! Tomorrow doesn’t have to be scary or uncertain. With Wyeth Nutrition products at Mercury Drug, you can continue to give your child healthier tomorrows, knowing that you are giving them the best nutrition products you can buy, plus exciting rewards. Raise an AlphaKid with Promil Gold Four. Nurture the Gift with Promil Four. Give your child Laban ng Katawan with Bonakid Pre-School 3+. Raise Nature Smart kids with Promil Organic. Or be a Proactive Mama with Promama. Whatever tomorrow you wish for your child, Wyeth Nutrition Nourishing Rewards makes it easy to earn points and claim rewards! You can download the Wyeth Nourishing Rewards app thru the iOS App Store and Google Play starting October 10, 2021! Wyeth Nourishing Rewards FAQ’s A. Promo Mechanics Question/ Issue Reply/Solution What is Wyeth Nourishing Rewards? Wyeth Nourishing Rewards is an offline to online community of Mercury Drug Corporation (MDC) shoppers. You can buy Wyeth Growing up Milk brands and Maternal brands in any MDC branches nationwide. Download the application, scan receipts to earn points and redeem the rewards. When can I join the promo? Participating Wyeth products purchased from any Mercury Drug stores within October 1, 2021 until December 31, 2022 are eligible to earn points. You can start buying and scanning receipts from October 1, 2021 until December 31, 2022. What are the participating products? SKU BONAKID PRE-SCHOOL 3+ 350G BONAKID PRE-SCHOOL 3+ 800G BONAKID PRE-SCHOOL 3+ 1.2 KG BONAKID PRE-SCHOOL 3+ 1.6 KG BONAKID PRE-SCHOOL 3+ 2.4 KG PROMIL FOUR 600G PROMIL FOUR 900G PROMIL FOUR 1.2 KG PROMIL FOUR 1.8 KG PROMIL FOUR 2.4 KG PROMIL GOLD FOUR 900G PROMIL GOLD FOUR 1.2 KG PROMIL GOLD FOUR 1.8 KG PROMIL GOLD FOUR 2.4 KG PROMIL ORGANIC 900G PROMAMA A2 350G BONINA VANILLA 350G How do I know if the account where I buy is a participating account? You may http://www.wyeth.com.ph, Mercury Drug Corporation, Promil Gold Four, Promil Four and Bonakid Pre-School 3+ Facebook page to see which are the participating account. You may also check if there are specially marked packs with QR codes in the store of your choice. Who can join the Wyeth Nourishing Reward promo? You can join the promo as long as you are: Filipino and residing in the Philippines At least 18 years old With a child of more than 3 years Where should I buy the participating Wyeth products in order to join the promo? You need to buy the participating product from any Mercury Drugstore nationwide. Secure that you get the Official Receipt (thermal) to be used for submission in earning points How much is the promotion? Is there a fee when you join? This promotion is Free a. Consumer only needs to purchase any Participating Product from any Mercury Drugstore nationwide. b. Download the Wyeth Nourishing Rewards application in Google Play Store or App Store and Sign -up What mobile phones do I need? You need to have an Android phone (at least ver 6) and IOS phone (at least ver 10). You may download the Wyeth Nourishing Reward app from Playstore and Appstore. Do I need to have an internet connection to use the app? Yes, an internet connection is required to download and access the app. Do I need to have a mobile number to join? Yes, you need to have an active mobile number as this will be used to register your account. Important messages will be sent to your mobile number. B. User Credentials related Question or Issue Reply/Answer/Solution I did not receive a one-time password (OTP) code during sign-up? Here are the possible reasons and solutions: The mobile number you indicated is different from what you are using or may be invalid. Try to sign-up again using the correct number or do a forgot password instead. There might be no or poor cellular signal coverage in your area. Kindly move to another location with better signal coverage and wait for the SMS. I have forgotten my password Create a new password by tapping “Forgot Password” and follow the on-screen instructions. Please note that a verification code will be sent to the mobile number registered to your account. My mobile number exists already when I tried signing up, what do I do? If you haven’t signed up before and believe this is a mistake, please message or email or call Wyeth Careline. Official messenger: https://m.me/wyethnutritionph Official eMail: WPI.Careline@wyethnutrition.com Careline Hotline: +632-881-99384 I forgot my username Retrieve your Username by tapping “Forgot Username” and follow the on-screen instructions. Please note that a verification code will be sent to the mobile number registered to your account. I don’t have access to my mobile number or I have changed my mobile number. If you still know your user credentials, please use them and update your mobile number under My Profile. If you don’t know your credentials, please message, email or call Wyeth Careline. Official messenger: https://m.me/wyethnutritionph Official eMail: WPI.Careline@wyethnutrition.com Careline Hotline: +632-881-99384 B. Earning of Points Question/Issue Reply/Solution How do I know that my receipt is eligible for this promo? Only participating products and receipts scanned from Mercury Drugstore branches nationwide are eligible to this promotion. How do I take a photo of my receipt? Keep the TOP, BOTTOM and PRODUCT PURCHASE in your photo. You can fold the receipt as long as the required details are visible and readable. Lay down the receipt on a flat surface and have adequate lighting. My Receipt is unreadable You may try again and a reminder that when taking a photo of the receipt, make sure the print is readable and include the top and bottom portion of the actual receipt. Ensure also that the participating product is visible in the photo. You may fold as necessary. If the receipt is unreadable, click “Input Details” and fill up the necessary information. My Receipt is invalid Here are options why your receipt is invalid: Qualified receipts can be claimed only once. The receipt does not list/display the participating product The purchase date is not within the promo duration Why does it say that there is a limit for claiming points? Each consumer can claim only a maximum of five-(5) cans or boxes for each participating production per month. In any excess, they will be forfeited. Can I use the excess purchase from a previous receipt that I claimed? No. Claimed receipts are no longer valid. I submitted my receipt, why do I need to wait for 48 to 72 hours to receive my points? A verification process is needed for edited or manually added receipts. Please wait within 48 to 72 hours to get the details. After waiting for 48-72 hours, I got a message of “No Points Earned”, why? Unfortunately, your submitted receipt did not pass the verification process. The possible reasons are cited in the message. If you believe that this is a mistake, please message, email or call Wyeth Careline. Official messenger: https://m.me/wyethnutritionph Official eMail: WPI.Careline@wyethnutrition.com Careline Hotline: +632-881-99384 My receipt or some parts of it is not readable anymore, can I still claim points? Sorry to hear that. We would need a clear and readable receipt to be uploaded for you to earn promo points. You may send us a new receipt once you have purchased participating Wyeth Nourishing Rewards. How many receipts can be scanned? Customers may scan multiple receipts but it will be validated by the application. There is a maximum of 5 pieces per participating SKU monthly per customers. How many points can each product earn? Each participating product can earn the following points: BRAND SKU REWARD POINTS MAXIMUM PER MONTH BPS BPS 350GM 20 5 PCS BPS BPS 800GM 50 5 PCS BPS BPS 1.2 KG 80 5 PCS BPS BPS 1.6 KG 100 5 PCS BPS BPS 2.4 KG 150 5 PCS PROMIL FOUR PROMIL FOUR 600GM 60 5 PCS PROMIL FOUR PROMIL FOUR 900GM 150 5 PCS PROMIL FOUR PROMIL FOUR 1.2 KG 200 5 PCS PROMIL FOUR PROMIL FOUR 1.8 KG 275 5 PCS PROMIL FOUR PROMIL FOUR 2.4 KG 380 5 PCS PROMIL GOLD FOUR PROMIL GOLD FOUR 900GM 150 5 PCS PROMIL GOLD FOUR PROMIL GOLD FOUR 1.2 KG 200 5 PCS PROMIL GOLD FOUR PROMIL GOLD FOUR 1.8 KG 275 5 PCS PROMIL GOLD FOUR PROMIL GOLD FOUR 2.4 KG 380 5 PCS PROMIL ORGANIC PROMIL ORGANIC 900GM 150 5 PCS PROMAMA PROMAMA A2 350GM 50 5 PCS BONINA BONINA VANILLA 350GM 30 5 PCS Additional rewards starting May 1, 2022: Buy any participating SKU and make your first successful transaction on the Wyeth Nourishing Rewards app to get Php 100 Mercury Drug eGift Certificates instantly. C. Redemption of Rewards Question/Issue Reply/Solution What reward items and their corresponding points can be redeemed? The following are the items Reward Items that can be redeemed using your points. REWARD ITEMS POINTS VALUE MDC eGC Php 100 100 POINTS MDC eGC Php 200 200 POINTS MDC eGC Php 300 300 POINTS MDC eGC Php 500 500 POINTS MDC eGC Php 800 800 POINTS MDC eGC Php 1,000 1,000 POINTS GCASH Php 100 100 POINTS GCASH Php 200 200 POINTS GCASH Php 300 300 POINTS GCASH Php 500 500 POINTS GCASH Php 800 800 POINTS GCASH Php 1,000 1,000 POINTS Grab Food Php 100 100 POINTS Grab Food Php 150 150 POINTS Grab Food Php 200 200 POINTS Grab Food Php 500 500 POINTS I am trying to redeem a reward item, but the button redeem is not working You may not have enough points to redeem that Reward item. How can I avail of the reward item? 1. Based on the current no. of points the Consumer has accumulated, Wyeth Nourishing Rewards application will provide the Consumer with options on the rewards he/she is eligible to redeem 2. Consumer may opt to click “Redeem Reward” upon confirming his/her chosen reward, or choose “Redeem Later” to store his/her reward points for later redemption within the promo period 3. Once the Consumer clicks on Redeem Reward, the Consumer is given instructions by Wyeth Nourishing Rewards on how to claim his/her prize How do I get the Reward item when I redeem it? The selected reward item is in electronic form via an electronic gift certificate. This code will be sent to your mobile number registered to your account. This is via text message or SMS and coming from Giftaway. I did not receive any message or SMS regarding my redemption of the reward? Please ensure that your mobile device has mobile coverage and has access to the mobile number registered to your account. If you did not receive anything, please message, email or call Wyeth Careline. Official messenger: https://m.me/wyethnutritionph Official eMail: WPI.Careline@wyethnutrition.com Careline Hotline: +632-881-99384 Does my eGC expire? Most of the eGifts we operate do not expire. Please check the brand's reminders and/or terms if there are any conditions for expiry. Corporate-sponsored and promotional eGifts may also have validity conditions that you must check separately with them. Can you send the reward to another mobile number? No. The reward will be sent to the mobile number registered to your account. I lost my MDC gift codes, If the recipient lost the code, email us at support+mercurydrug@giftaway.ph. Indicate the mobile number and/or email address to whom the code was initially sent. The code will be re-sent after our support team has verified the mobile number and/or email. How soon can I use my redeemed rewards? You can use the reward as soon as you received the code on your mobile phone I lost access to my mobile number and can’t access the code, is there any way to retrieve them? Kindly send us a message, email or call Wyeth Careline. Official messenger: https://m.me/wyethnutritionph Official eMail: WPI.Careline@wyethnutrition.com Careline Hotline: +632-881-99384 and we will check if your reward item is not yet claimed and help to send it out again. What do I have to bring or prepare to use the Mercury Drug eGC? You do not have to bring anything with you except for the alphanumeric code. Just present this to the store when purchasing your items. Can I convert my rewards to cash? Your rewards are not convertible to cash. How will I know if my reward item has been redeemed already? If you would like for us to double-check, please message, email or call Wyeth Careline. Official messenger: https://m.me/wyethnutritionph Official eMail: WPI.Careline@wyethnutrition.com Careline Hotline: +632-881-99384 with your eGift code, so we may look into it for you. I used my MDC eGC in the store, and the cashier did not accept it We are sorry for the inconvenience this may have caused. For invalid codes during the redemption at the store, you may request the cashier/manager to contact the Giftaway store compliance officer directly to resolve it in-store. If the error persists and the issue cannot be resolved immediately, kindly email us at support@giftaway.ph with the store name, branch location, date of visit, and eGift code so we may escalate your concern to store headquarters. When can I redeem rewards? You can redeem reward items from October 1, 2021 to February 28, 2023 or unless otherwise extended. You need to have sufficient points to redeem rewards. What will happen to my points if I don’t use them after the promo and redemption period? Unredeemed points will be forfeited after the redemption period. Do you have smaller value reward items that I can redeem? The only available items are those listed here [redirect to the specific answer]. Buy more participating Wyeth products to earn more points. D. Referral Program Question/Issue Reply/Solution Invite a friend to download and upload their receipts on the Wyeth Nourishing Rewards app to get Php 100 Mercury Drug eGift Certificates. The referral code must be manually added in the Sign-up or Registration Form. The new user or referred should complete a transaction of earning points before the reward is given to the referrer. The Referrer has a limit of five (5) referrals per month. If the limit is reached, the linking as a referral will still proceed; however, no instant rewards will be given. The referral code can be shared via: Copying the Referral Code and shared externally Use Share to Facebook to post Use the native sharing feature of the user’s device 💡 TIPS IN TAKING A PHOTO OF THE RECEIPT: Make sure that your receipt is readable wherein the print is clear and dark. It should have no folds, fading, and discoloration. Always remember to keep your receipt away from heat, water, moisture, and alcohol. Place the receipt on a flat and well-lit surface. You can use your device’s flash to add more light, but avoid any glare or over-exposure that will make the recognition not possible. Ensure that the receipt will fit on the screen of the phone or camera view. Make sure that the complete receipt is visible from the top to the bottom as it is required by the promo mechanics. Note: In case the receipt is still unreadable, you may input the details manually. Just wait until 48-72 hours to have your points credited to your account. You will receive updates on this manual submission via the app’s push notification